Service Transition Manager
$ads={1}
Location: Luxembourg city, Luxembourg
Date Posted: Jul 18, 2023
Description
Do you have service operations experience, and are you seeking a new job in Luxembourg? Apex Group is recruiting a Service Transition Manager, and the role comes with an attractive an excellent salary and benefits package.
As a Service Transition Manager, you will be responsible for smoothly transitioning services from projects, releases, and acquisitions into operations in line with best practices. You will liaise with project managers, design teams, operations teams (Service Desk, Infrastructure, Applications etc.) and our strategic partners to ensure the smooth and successful implementation of new or changing services.
In your first few weeks in this Service Transition Manager role, you can expect to:
- Act as a gatekeeper function that ensures effective transfer from projects to operations in compliance with the operational readiness review process for all new or changing services
- Provide fully documented Service Acceptance Criteria and support models aligned to ITIL best practices
- Plan and oversee the transfer of key information necessary for the support, operation and acceptance of solutions and services deployed into production
- Work with the project management team to establish an end-to-end project plan and transition approach.
To apply for this Service Transition Manager role, you will need ITIL V4 Foundation and Service Transition knowledge. You will also require experience in Risk Management, Continual Service Improvement, Stakeholder Management and Agile Methodologies. In addition, you should have demonstrable experience designing support models for services/platforms over their entire lifecycle.
In return for your passion, collaborative approach and commitment, you'll receive a generous salary and benefits package, joining a friendly and inclusive culture. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.
If this full-time Service Transition Manager job in Luxembourg motivates and inspires you, don't hesitate to get in touch with Apex Group today. We'd love to help you get your next role.
Apex Group Ltd ("Apex" or "the Group"), established in Bermuda in 2003, is a global financial services provider. With over 80 offices worldwide and 12,000 employees in 38 countries, Apex delivers an expansive range of services to asset managers, financial institutions, private clients, and family offices. Apex's purpose is to be more than just a financial services provider. The Group is committed to driving positive change to address three core areas: the environment and climate change, women's empowerment and economic independence, and education and social mobility. Life at Apex isn't just about the work you do. It's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today, and the more we grow, the more important that becomes. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take short-term or permanent relocation options.
